RateMyService
3-Min ⏰, No Code, In-Signature Surveys 😁😐😡. Start collecting Feedback 💬 in minutes.
RateMyService is a Customer Feedback & Survey solution that helps businesses insert a Customer Satisfaction or CSAT survey in your staff's email signatures.
Customer support is the face of your company, but it’s hard to tell if you’re looking good without a mirror. Sure, you could pick your customer’s brain by shooting them an email survey, but not everyone likes a crowded inbox.
If only there was a way to get more customer feedback while putting less pressure on customers and your support team? 🤔
Enter RateMyService ❤️⭐😁
This is a survey tool that lets support and sales teams create custom surveys to measure customer loyalty and customer satisfaction.
The tool’s email signature surveys allows customers to rate their experience after every email reply.
Through the emoji survey, this tool gives real-time feedback, which means having the chance to turn conversations around if/when things go south, increasing customer success rates, and leading to improved customer retention.
Best for: Teams looking to improve their customer experience with actionable insights from customer surveys. I.e.
1️⃣ Sales teams
2️⃣ Customer support teams
3️⃣ Admin teams
Video 🎥 here!
RateMyService was built for any business that does sales/support activities and/or communicates to their customers via email.
Get ready to show customers your best side with beautifully designed surveys—no coding required. Super easy to set up & start using (3 minutes flat!), and it works seamlessly with standard or HTML email signatures.
RateMyService makes it easy to get the feedback you need to boost customer satisfaction—with fewer emails to customers and more organized data for your Support Teams.
Put your best foot forward and stay one step ahead of the competition. If customer success is important to your business, then you definitely don't want to miss this lifetime deal.
------ADVATAGES------
🎯 Celebrate Awesomeness 🚀 Identify your top staff performers and celebrate their awesomeness!
🎯 Remove "Dead Wood" 🌳 Quickly identify your worst performers and help them grow!|
🎯 Peace of Mind 🦄 Your customers can instantly connect with a manager when balls are dropped.
🎯 Time Saver ⏱️ No more need to monitor/inspect your staff mailboxes.
🎯 Become Better 📈 Watch your team "fly higher" as a result of an email signature CSAT.
------FEATURES------
⭕ Highly customizable survey
⭕ Quickly add users with G-Suite & Office 365 integrations or by using CSV
⭕ Email notifications for completed customer surveys
⭕ Easy to read reporting/dashboard
RateMyService Links
10 Staff
- 10 Users/agents/staff
- Unlimited administrators
- Unlimited customers
- Unlimited surveys
- Unlimited responses
- Unlimited email alerts
- GDPR Compliant
50 Staff
- 50 Users/agents/staff
- Unlimited administrators
- Unlimited customers
- Unlimited surveys
- Unlimited responses
- Unlimited email alerts
- GDPR Compliant
Reviews
4.9 out of 5 Stars
28 Reviews
Fran Tully
Small Business with Big Ambitions
Novian Putra
Make your Service more Trusted
Yusuf Puluco
Upscale the store
Pros
Easy to use, the lead magnet
Cons
Simple maybe too simple in my opinion
Budi
Very helpful
Taylor
Simple and Easy
Vinitkumar Gaikwad
Easy To Use
Adzalan Bin Yanggang
Nice tools
Karan Mehta
A Great Product
Karan Mehta
A Great Product
Chris Newnham
Exceeds Expectations
Mahmoodah Manuel
Super Support!
Mish-Al Allie
Efficient Customer Service Tool!
Lau Lau
Great Product
Nilesh Shethia
Amazing product
Adam Z.
Raciew at RateMyService
Adam Z.
Review at RateMyService
Ronald DSouza
Simple and uncomplicated
Pros
Easy to use
Cons
Can't expect more
Sergey
Awsome easy to use product!
Pros
Easy to use
Customizable
Reporting tool
Cons
Customization a bit simple, we need more advanced customizations.
Moshe Rosenzveig
Easy way to engage with customers
Pros
Easy to set up
Useful analytics
Looks great in the email
Cons
Would be nice to add more questions and/or a redirect to a survey or a thank you page
Ngoc Nguyen
Great deal and good working!
Pros
Simple
Easy to use
Helpful report
Cons
Need improve design
BL Samota
Great product
Shan
Simple and easy to add to our site
Pros
Easy to set up
Affordable
Cons
Nothing so far
AlexD
Great Feedback Tool
Pros
Easy to use.
Simple implementation in Emails.
Reports are super helpful.
Cons
Exporting reviews would be super helpful.
Embedding reviews in websites is not included yet.
Ergin Furkan Erkan
Great tool
Pros
Easy to use
Cons
There may be different designs
Péter Nyári
Great new player around
Solar Bang
Free and just works!
Pros
Free
Simple
Cons
none
Lo C
Essential Tool
Pros
Simple and thoughtfully implementation in Email
Customizable templates
Convenient import of Staff members
Reports and filterable dashboard for all reviews
Cons
Currently exporting reviews or embedding reviews in websites are not possible but these are on the roadmap
Gunnar Löw
There is still room for improvement
Frequently Asked Questions
Will I have any special restrictions with the plan I have bought?
All features (administrators, customers, surveys, responses, email alerts) are unrestricted and unlimited. The only restriction will be the number of agents/staff you can monitor.
What languages does RateMyService cater to?
English only at this time. However in the Settings section you will see we designed the system to cater for other languages in the future. Our Dev team has committed to custom Call to Actions, and localization/language options in the next 3 months.
What future features do you plan to build as part of the RateMyService roadmap?
ALREADY COMPLETED: - Rebuild backend in Tina4 - Custom Call to Action (CTA) - Hex color picker for CTA, and 8 additional default colors. - 6x additional Languages (English, Arabic, Danish, French, German, Russian, Spanish) - 2 icon set, instead of just 3. - Additional Animated Icons. - Additional Static Icons. - Additional Fonts and Font Sizes - Archiving feature for "test" customer feedback. - 2x Additional Management Notification Email addresses - Agents can now receive customer feedback Email Notifications NEXT UP: - [FULL MODULE 🤖] Google Reviews redirect for "Exceeded Expectations" survey selection, with pathing/filtering for Bad Reviews. This includes the MiRating page displaying all reviews. UPCOMING: - [FULL MODULE 🤖] QR Code Surveys/Reviews - [FULL MODULE 🤖] Review/Testimonial Builder with Website Widget. I.e. Build testimonials from Customer Feedback, and Reviews (Google, Yelp, Trip Advisor etc) - [FULL MODULE 🤖] Super Admin Dashboard for marketing, franchise & tech companies. - [FULL MODULE 🤖] Single Form Surveys. This is a webform that has the full (all three faces) survey in a weblink. The short URL can be used in a SMS to the client (E.g. customers who use SMS to notify and close off tickets) - [FULL MODULE 🤖] Integrations with Ticketing (e.g. ZenDesk) and CRM's (SalesForce) systems for Post Resolution Surveys - Automated/scheduled email reporting - CNAME / Custom Domains - Reporting: Download/Export (PDF, CSV) Customer Feedback.
What is a Customer Satisfaction (CSAT) Survey, and why use CSAT?
It's a survey designed to help businesses understand what their customers think about their products/services/support/brand. In other words it measures how satisfied your customers are with you. It's really encouraging to get awesome feedback from your customers. Sometimes though, something goes wrong, and you need a quick/efficient way for your customers to communicate their concerns/issues to a manager/owner. That's where RateMyService comes in! ;-)
Why did you start RateMyService?
We started RateMyService because all the existing solutions were really complex to setup and start using, had few customizations, and were way too expensive. So we built RateMyService, which allows you to start getting feedback from customers in 3 minutes flat as it's really easy to setup/use, also has a ton of customizations, and is less than $3 per staff/agent monthly.
Why use RateMyService?
- Super easy to set up & start using (3 minutes flat!). - Works seamlessly with standard or HTML email signatures. - Highly customizable survey. - Easy to read reporting/dashboard.
Is your solution GDPR Compliant?
Yes! We are absolutely GDPR compliant. You can see more details here: https://www.ratemyservice.io/tc